The bills are processed once a month on the first day of the month. Due date is the last day of the month. Water charges will be billed monthly and are delinquent 45 days after the billing date. A 10% penalty charge will be assessed on all accounts 60 days after the billing date.
Services Available Online
The District’s new online payment system is Xpress Bill Pay. Xpress Bill Pay provides secure payment processing.
- Xpress bill pay
- View the actual bill and payment details online
- Pay with an electronic check, credit card or debit card
- Receive online payment confirmations and notices
- Make and schedule your payments online
- Enroll in Auto-Pay to avoid late fees
- Sign up to Go Paperless and receive statements in your email.
If you have questions about using the system, you may email firstname.lastname@example.org or call the Xpress Bill Pay support line: 1-800-766-2350.
Bill Payment Options
Your bill can be paid in person at the office with cash or check, mailed in with a check or money order, dropped in the drop box in front of the office, paid through your banks bill pay and paid through Xpress bill pay using debit, credit and electronic funds transfer. Debit and credit cards are not accepted in the office at this time.
How Did My Water Get Shutoff?
Water service may be shut off due to:
Non-payment: Customers that have a delinquent account are subject to shut off. Before service is shut off, Whitworth Water District will provide the following notices:
1st Notice: Next bill statement – Which will state current bill amount plus previous amount owed.
2nd Notice: A delinquent notice will be sent out mid-month in the mail.
3rd Notice: Pink door hanger – A pink door hanger will be placed on the door of the property. This is a courtesy reminder that the property is scheduled for shut off for non-payment. There is a $5.00+tax fee for this service.
Shut off – The water will remain shut off until your bill is paid in full including all late fees and shut off charges. There is a $15.00 plus tax for water shut off and a $15.00 plus tax fee to restore service.
Lien on property – A lien may be placed on a delinquent property for non-payment, a fee will be charged for all County charges incurred by the District.
Non-compliance: You have denied access to Whitworth Water District for reading or repairing your meter.
Fraud: If a customer has committed fraud against the District.
Public Safety: Emergencies or health and safety violations have occurred.
Restoring Water Service
When Water is Shut off for non-payment.
Whenever possible the District will restore water service as soon as possible after all outstanding bills have been paid in full. You must come into the District office when making a payment to restore water service. In order to have water service restored after District business hours, an overtime charge of $120.00 plus tax and the total account past due balance will be due at time of service.
District Office 509-466-0550