NOTE TO DISTRICT CUSTOMERS May 1, 2020
NOTE TO DISTRICT CUSTOMERS
May 1, 2020
The District Board and staff would like to extend our sincere gratitude to all area first-responders, medical professionals, and other essential businesses operating within our community.
While these continue to be difficult times, we are heartened by the courtesy and appreciation you -our customers– show our staff members each and every day. Thank you! It makes a big difference. Our Operations staff remains committed to providing essential services in the field on a daily basis and continues to take safety precautions including practicing safe social distancing. Please understand that the staff is not being standoffish when avoiding hand-shaking. They are just trying to adhere to these social distancing standards.
The current pandemic has recently impacted many of our customers. We realize that this may mean a loss of income and difficult choices in managing financial resources. With this in mind, the District until further notice will continue to waive all late fees and penalties, as well as halt shutoffs and delinquency notices on past due accounts.
We do, however, urge you to communicate with our Customer Service Specialists (via phone or email) to set up arrangements for payment. A payment plan will help ensure that any past due balances (after the stay-at-home order is lifted) will not incur late fees or be shutoff – as long as the customer keeps to the terms of the plan.
Our Customer Service Specialists can be reached weekdays between 7:30 a.m. and 4:00 p.m. by calling (509) 466-0550 or emailing Billing@whitworthwater.com.
Thank you for all that you do and for being the best part of Whitworth Water District. Meanwhile, we will continue to keep that high-quality water flowing your way.